ISO/IEC 20000 Awareness Course

The first interactive course to explain what the ISO 20000 standard is, and what is involved in implementing and supporting it.

The course uses interaction, animation and voice to walk through the certification process and describe ISO 20000.

Students can stop, review and test themselves on their knowledge at any stage. Acronyms and abbreviations become easier to understand, and the delivery via CDROM, Online or Intranet offers cost effective on demand training for any level of student at any time.


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