ILX Group’s This interactive multimedia e-learning course provides a comprehensive overview of the ISO/IEC20000 standard and is designed for companies that are either evaluating or implementing the standard across their organisation.

ISO/IEC20000 allows companies to demonstrate to its customers and staff that it operates with business integrity and security and that it encourages an internal culture of continual quality improvement in an IT Service Management Framework. Full tutor support via phone and email is available while you study.

Students will be able to

Understand the responsibilities of Departmental and Senior Executives in the company in achieving certification

Understand what ISO/IEC20000 is

Review the benefits that it can bring

Explore the relationships with other IT Frameworks

Work towards formal ISO/IEC20000 qualifications

Describe the key processes

Note: CD will not expire and acts as a great reference tool after passing the exams. The course is licensed to one person and is non-transferable. We have separate offers available for corporate users and groups. Contact us on +44 (0)1270 611600 for details.

The course is designed to run on a multimedia PC with Windows, CD-ROM, sound and display resolution of at least 1024 x 768. Flash version 8 or higher is required.
Apple Mac course options are also available.

Full product brochure available
Price: £199.00 + VAT