ITIL V3 Capability Specialist Gold Package

This blended learning course provides a quick route through the Intermediate Capability stream and will gain you 6 credits towards the ITIL Expert qualification.

Included in this package:

• ITIL V3 Examination Simulator
• ITIL Process Model
• A Dictionary of IT Service Management - Terms, Acronyms and Abbreviations
• IT Service Management Based on ITIL V3 - A Pocket Guide
• ITIL V3 Foundation Examination (can be taken up to 12 months after purchase)
• Full tutor support via phone and email while you study

• ITIL Operational Support & Analysis 5 Day Instructor-Led Workshop
• ITIL Planning, Protection & Optimisation 5 Day Instructor-Led Workshop
• ITIL Release, Control & Validation 5 Day Instructor-Led Workshop
• ITIL Service Offerings & Agreements 5 Day Instructor-Led Workshop

Note: This product is licensed for use by a single named private individual only. We have separate offers available for corporate users and groups. Contact us on +44 (0)1270 611600 for details.

The course is designed to run on a multimedia PC with Windows, CD-ROM, sound and display resolution of at least 1024 x 768.
Apple Mac course options are also available.