ITIL Lifecycle Specialist Gold Package

This blended learning course provides a quick route through the Intermediate Lifecycle stream and will gain you 5 credits towards the ITIL Expert qualification.

Included in this package:

• ITIL Examination Simulator
• ITIL Process Model
• A Dictionary of IT Service Management - Terms, Acronyms and Abbreviations
• IT Service Management Based on ITIL - A Pocket Guide
• ITIL Foundation Examination (can be taken up to 12 months after purchase)
• Full tutor support via phone and email while you study

• ITIL Service Strategy 3 Day Instructor-Led Workshop
  • ITIL Service Strategy Delegate Notes
  • Official TSO ITIL Service Strategy Manual
  • ITIL Process Model Wall Chart
  • ITIL Intermediate Qualification Service Strategy Examination (completed in the workshop)
• ITIL Service Design 3 Day Instructor-Led Workshop
  • ITIL Service Design Delegate Notes
  • Official TSO ITIL Service Design Manual
  • ITIL Process Model Wall Chart
  • ITIL Intermediate Qualification Service Design Examination (completed in the workshop)
• ITIL Service Transition 3 Day Instructor-Led Workshop
  • ITIL Service Transition Delegate notes
  • Official TSO ITIL Service Transition Manual
  • ITIL Process Model Wall Chart
  • ITIL Intermediate Qualification Service Transition Examination (completed in the workshop)
• ITIL Continual Service Improvement 3 Day Instructor-Led Workshop
  • ITIL Continual Service Improvement Delegate Notes
  • Official TSO ITIL Continual Service Improvement Manual
  • ITIL Process Model Wall Chart
  • ITIL Intermediate Qualification Continual Service Improvement Examination (completed in the workshop)

Note: CD will not expire and acts as a great reference tool after passing the exams. The course is licensed to one person and is non-transferable. We have separate offers available for corporate users and groups. Contact us on +44 (0)1270 611600 for details.

The course is designed to run on a multimedia PC with Windows, CD-ROM, sound and display resolution of at least 1024 x 768. Flash version 8 or higher is required.
Apple Mac course options are also available.