ITIL V3 Service Manager Package

This blended learning course will earn you 11 credits of the 22 required for the ITIL Expert qualification.

Included in this package:

• ITIL V3 Examination Simulator
• ITIL Process Model
• A Dictionary of IT Service Management - Terms, Acronyms and Abbreviations
• IT Service Management Based on ITIL V3 - A Pocket Guide
• ITIL V3 Foundation Examination (can be taken up to 12 months after purchase)
• Full tutor support via phone and email while you study

The course includes the following Instructor-Led Workshops:

• ITIL Service Strategy Delegate Notes
• Official TSO ITIL Service Strategy Manual
• ITIL V3 Process Model Wall Chart
• ITIL V3 Intermediate Qualification Service Strategy Examination (completed in the workshop)

• ITIL Service Design Delegate Notes
• Official TSO ITIL Service Design Manual
• ITIL V3 Process Model Wall Chart
• ITIL V3 Intermediate Qualification Service Design Examination (completed in the workshop)

• ITIL Service Transition Delegate notes
• Official TSO ITIL Service Transition Manual
• ITIL V3 Process Model Wall Chart
• ITIL V3 Intermediate Qualification Service Transition Examination (completed in the workshop)

Note: This product is licensed for use by a single named private individual only. We have separate offers available for corporate users and groups. Contact us on +44 (0)1270 611600 for details.

The course is designed to run on a multimedia PC with Windows, CD-ROM, sound and display resolution of at least 1024 x 768.
Apple Mac course options are also available.