ITIL Service Strategy & Improvement Package

This blended learning course will earn you 8 credits of the 22 required for the ITIL Expert qualification.

Included in this package:

• ITIL Examination Simulator
• ITIL Process Model
• A Dictionary of IT Service Management - Terms, Acronyms and Abbreviations
• IT Service Management Based on ITIL - A Pocket Guide
• ITIL Foundation Examination (can be taken up to 12 months after purchase)
• Full tutor support via phone and email while you study

• ITIL Service Strategy Delegate Notes
• Official TSO ITIL Service Strategy Manual
• ITIL Process Model Wall Chart
• ITIL Intermediate Qualification Service Strategy Examination (completed in the workshop)

• ITIL Continual Service Improvement Delegate Notes
• Official TSO ITIL Continual Service Improvement Manual
• ITIL Process Model Wall Chart
• ITIL Intermediate Qualification Continual Service Improvement Examination (completed in the workshop)

Note: CD will not expire and acts as a great reference tool after passing the exams. The course is licensed to one person and is non-transferable. We have separate offers available for corporate users and groups. Contact us on +44 (0)1270 611600 for details.

The course is designed to run on a multimedia PC with Windows, CD-ROM, sound and display resolution of at least 1024 x 768. Flash version 8 or higher is required.
Apple Mac course options are also available.