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| About Us ILX Group plc is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: ILX Group plc George House Princes Court Beam Heath Way Nantwich, Cheshire CW5 6GD United Kingdom Phone: +27 (0)11 486 9349 Fax: Email: weborders [dot] za [at] ilxgroup [dot] com VAT Registration Number GB718825412 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payments. These are processed by the largest independent Payment Service Provider in the UK, SagePay. Your card will be charged in South African RANDs. Other currencies shown on the site are for information purposes. If you are wish to purchase using a credit card that is not in South African Rands, simply place your order and your credit card company will convert the South African Rand transaction value shown to your own currency at the credit card company's current exchange rate. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All products shipped will be subject to a shipping charge of R 300. |
| Delivery Schedule We will normally send your order out within 5 business days. Allow up to 10 days for delivery. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. Our VAT Registration number is: GB 718 8254 12. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble money back guarantee. After 7 days refunds will be given at the company's discretion. The customer is responsible for any shipping costs. It is recommended that products are returned via courier or recorded delivery service. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +27 (0)11 486 9349 or fax us on or write to us at George House Princes Court Beam Heath Way Nantwich, Cheshire CW5 6GD United Kingdom |
| Privacy Policy ILX Group plc does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your Right to Cancel We want you to be delighted with your order. If you wish to cancel your order you may do so without reason up to 7 days after you placed the order. The products must be unused and unregistered and should be returned undamaged in the original packaging with any accessories and any supplied free gifts. Return shipping and packing is at your cost. We recommend that you use an insured recorded delivery service as the goods are your responsibility until they are received in undamaged condition by us. Upon receipt of the goods we will arrange for a refund of the product costs. Shipping and handling charges are not refundable. Please notify us by telephone on +27 (0)11 486 9349 if you are exercising your right to cancel. Products should be returned to us at: Product Returns ILX Group plc George House Princes Court Beam Heath Way Nantwich CW5 6GD United Kingdom ILX Group reserves the right under The Consumer Protection (Distance Selling) Regulations 2000 not to accept returns of computer software where the consumer has unsealed the goods. Damaged Goods On receipt of your goods from ILX Group plc, please inspect and inform us immediately of any damages or missing items within 7 days. This does not affect your statutory rights as a consumer. Tel: +27 (0)11 486 9349 E-Mail: weborders.za@ilxgroup.com Faulty Goods If your goods develop a fault within 28 days of receipt please contact us to arrange return and inspection. Generally we will exchange or refund the item provided it is 'as new' and has no faults caused by accident, misuse or neglect. You must notify us of any damages or missing items within 7 days. This does not affect your statutory rights as a consumer. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
